Privacy Policy

Refrigeration Mentor Privacy Policy

Effective Date: March 2, 2025
Company: Refrigeration Mentor Inc.
Incorporation: Ontario, Canada
Website: https://refrigerationmentor.com

1. Overview

Refrigeration Mentor Inc. respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, purchase our products, or use our services. This policy complies with PIPEDA (Canada), GDPR (for EU/UK users), and CCPA (for California residents).

2. Information We Collect

We collect the following types of information:

a) Personal Information

  • Name
  • Email address
  • Phone number (optional)
  • Billing address and payment details (processed securely via Stripe or PayPal)

b) Usage Data

  • IP address
  • Browser type
  • Pages visited
  • Time spent on site
  • Device type

c) Cookies

We use cookies to enhance your experience. See Section 8 for details.

3. How We Use Your Information

We use your information for:

  • Processing purchases and providing access to courses.
  • Sending order confirmations, receipts, and account updates.
  • Sending marketing emails (only if you opt-in).
  • Improving website performance and user experience.
  • Complying with legal obligations.

4. Legal Basis for Processing (for EU/UK Users)

Under GDPR, we process personal data based on:

  • Contractual necessity (fulfilling your purchase).
  • Legitimate interests (improving our services).
  • Consent (for optional marketing communications).
  • Legal obligations (tax and compliance).

5. Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Payment Processors (Stripe, PayPal).
  • Learning Management System Providers (Kajabi, Absorb, etc.).
  • Analytics Providers (Google Analytics).
  • Legal Authorities (if required by law).

6. International Data Transfers

If you are located outside Canada (including the EU/UK), your data will be transferred to and processed in Canada. Canada has its own data protection laws, which may differ from your home jurisdiction.

For EU/UK users, we rely on:

  • Standard Contractual Clauses (SCCs) for lawful data transfers.

7. Your Rights

a) For Canadian Users (PIPEDA)

You have the right to:

  • Access and correct your personal data.
  • Withdraw consent (for optional communications).
  • File a complaint with the Office of the Privacy Commissioner of Canada.

b) For EU/UK Users (GDPR)

You have the right to:

  • Access, correct, or delete your data.
  • Object to processing.
  • Data portability.
  • Lodge a complaint with your data protection authority.

c) For California Users (CCPA)

California residents have the right to:

  • Request disclosure of the categories and sources of data collected.
  • Request deletion of personal data.
  • Opt-out of data sales (we do not sell data).

To exercise these rights, contact us at: support@refrigerationmentor.com

8. Cookies and Tracking Technologies

We use cookies to:

  • Recognize returning visitors.
  • Track progress in online courses.
  • Improve user experience.

You can manage cookies in your browser settings.

Expanded Cookie Disclosure (EU/UK users)

For visitors from the EU/UK, we only set non-essential cookies (such as advertising cookies) after obtaining your consent. By clicking “Accept” on our cookie banner, you agree to these cookies. You can withdraw consent at any time through the cookie settings link provided on our site.

9. Data Security

We use SSL encryption, secure servers, and trusted third-party processors to protect your information. However, no online transmission is ever 100% secure.

10. Data Retention

We retain data for:

  • Purchases: 7 years (for tax and audit purposes).
  • Marketing Lists: Until you unsubscribe.
  • Course Access Data: As long as your account is active.

11. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors.

12. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices.

13. Marketing and Promotional Communications

Opt-In Requirement

We will only send promotional emails if you explicitly opt-in when registering or purchasing. You can unsubscribe at any time using the link provided in every marketing email.

International Marketing Compliance

We comply with CASL (Canada’s Anti-Spam Legislation), GDPR, and CAN-SPAM (U.S.). This means:

  • We clearly identify ourselves in all emails.
  • We include an easy opt-out link.
  • We do not send marketing emails to users who have not given clear consent.

14. Changes to this Privacy Policy

We may update this policy from time to time. We will notify you of significant changes via email or a notice on our website.

15. Contact Information

Refrigeration Mentor Inc.
Email: support@refrigerationmentor.com