Leadership Insights: Work Ethic and Value Creation with Scott Farley of The Arcticom Group

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Welcome to the Refrigeration Mentor Podcast with your host, Trevor Matthews. In this episode, Trevor engages in a compelling conversation with Scott Farley, the Director of Service for The Arcticom Group, exploring Scott’s remarkable career journey in the refrigeration industry.

Join Trevor and Scott as they delve into the intricacies of Scott’s path, starting as a technician and ascending to his current role as the Director of Service for Southern California at The Arcticom Group. Scott sheds light on the pivotal moments in his journey, emphasizing the importance of troubleshooting, adapting to diverse scenarios, and comprehending the electrical aspects of appliance services.

In a fascinating segment, Scott unfolds his supermarket journey, highlighting the significant influence of mentors like Gabriel, John Garcia, JJ, Walker, Remmler, and Justin. The episode delves into Scott’s transition from a service technician to a training center role and eventually to a service manager position. The role of mentors, including the influential Steve Cook, is underscored in shaping Scott’s professional growth.

Scott candidly shares his challenges and triumphs during career transitions, from a field technician to a leadership role in the training center and onward. The discussion captures the essence of these transitions, the required skillsets, and the enjoyment found in overcoming challenges and fostering team interactions.

The podcast delves into Scott’s progression from a service manager to a regional director, necessitating a relocation and immersion in a new field—construction. Scott shares insights into understanding data and metrics from a field perspective, a crucial aspect that facilitated effective team training. His journey to Texas and the subsequent return to Southern California adds a dynamic layer to the narrative.

Trevor and Scott explore the overarching theme of gaining diverse experiences in the refrigeration industry, stressing the importance of seeking help when needed and investing hard work to attain success. Scott’s personal journey from a technician to the Director of Service Operations underscores the industry’s vast opportunities for growth, continuous learning, and the inherent value in overcoming mistakes.

Career guidance takes center stage as Scott Farley opens up about his experiences, encouraging those interested to reach out for assistance. The discussion extends to a training course, highlighting the positive feedback and growth observed in participants. Trevor shares plans to visit California for more training, potentially collaborating with Jason and Scott’s teams.

The conversation wraps up on a positive note, delving into leadership, work ethic, and value creation. Trevor and Scott emphasize the significance of work ethic and communication in leadership, stressing the value of providing more value to the company and customers for increased compensation. The concept of going the extra mile for greater rewards is explored, along with insights into understanding gross margins and their impact on a company’s bottom line.

Join Trevor Matthews and Scott Farley on this insightful Refrigeration Mentor Podcast episode, where career journeys, challenges, and triumphs are explored, providing valuable guidance for professionals in the refrigeration industry.

Connect with Scott on LinkedIn – Connect

Learn more about The Arcticom Group – Access Here

Careers at The Arcticom Group – Access Here 


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Episode 170: Troubleshooting RDM CO2 Controllers w/Cody Hamm and Chris Prom Resource Data Management RDM

Episode 169: Leadership Insights: Work Ethic and Value Creation with Scott Farley of The Arcticom Group


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